Document the problem first
Record location, condition, photos and any effect on safety or use. “Broken” alone is insufficient. Do not assume the resident caused a problem before checking evidence. Initial condition and before-and-after photos help distinguish pre-existing faults from damage arising during use.
Agree ordinary repair work
Confirm the scope, quote, contractor and cost allocation before arranging ordinary repairs. Furniture preparation follows the selected contract plan. For furniture fully funded by LIVIA, LIVIA purchases and owns the covered items agreed by both parties in the inventory; their purchase cost is not separately billed to or deducted from the owner. Purchases under the owner-supplied plan and replacement of owner-owned equipment due to aging follow the contract and individual agreement. Confirm the cause, scope and payer for repairs, delivery, installation and disposal beforehand, without adding unexplained deductions later.
Keep records for emergencies too
Urgent issues such as leaks follow prior authority and safety needs rather than allowing damage to grow while waiting for routine steps. Record photos, work and costs and inform the owner afterward. Emergency action does not erase the need for a reasoned allocation of responsibility.
Record actual insurance status
The LIVIA agreement requires the owner to contract and pay for building fire insurance, confirm that it covers residential subletting and monthly rentals, and maintain coverage during the contract term. Enrollment may follow signing. Record actual enrollment, cover and effective date; do not describe an uninsured home as insured. Coverage, deductibles and uninsured losses depend on the policy and agreement. The website must not promise an insurer will pay.
Distinguish damage from wear
Resident-caused damage is different from age-related equipment failure and ordinary wear. Repair need alone does not justify charging every cost to one party or charging twice for a settled item. Use the agreement, evidence and applicable requirements, with professional advice when necessary.
Update the condition after repair
Save completion photos and actual costs, then check that move-in problems are resolved. Preserve the original damage history and mark repairs rather than deleting evidence. Information shown to the next resident should match the current condition verified by LIVIA.
About this article and references
- Content and references
This article explains LIVIA’s owner service and general preparation guidance. Authority, expense responsibility and payment conditions follow the individual agreement and finalized statement. It does not guarantee returns, tax treatment or legal outcomes.
- Image information
- This is an illustrative photograph selected for editorial use. People pictured are not presented as actual LIVIA staff or customers, and the image does not represent a listed property.
- Publisher's role
- LIVIA publishes this article as a rental service provider. It includes information and links introducing our properties and related services.