Know where every yen goes.
Review rent, exit cleaning, fixed utilities and Wi-Fi charges and your refundable deposit before signing, and learn how your deposit is returned after departure.
Confirm pricing and terms in your individual quote and lease. LIVIA is your landlord. Viewing or using a cost estimate does not create a lease or charge a payment.
Review every charge before moving in.
Choose dates in one-day increments for at least 30 nights, along with a home and guest count, to see your itemised quote and total.
| Item | Details |
|---|---|
| Rent | Calculated for your home and rental period, with any discount shown separately. |
| System fee (5%) | 5% of discounted base rent. |
| Management fee (10%) | 10% of discounted base rent. |
| Contract administration fee | Fixed ¥10,000 for a new agreement. |
| Exit cleaning | The standard cleaning scope and charge are shown before you sign. |
| Fixed utilities and Wi-Fi charge | Calculated by home, guest count and days, with no move-out adjustment for actual consumption. |
| Refundable deposit | Shown separately from stay charges. The refundable amount is detailed after move-out. |
Discounted base rent carries a system fee of 5% and a management fee of 10%, totalling 15%. Each fee is rounded down to whole yen; extra-occupant rent, cleaning, utilities, Wi-Fi and the deposit are excluded from the basis. Contract administration is a fixed ¥10,000 for each new agreement, with no duplicate charge for a date change or extension of that agreement. All charges are itemised before signing; existing agreements retain their agreed amounts.
Your fixed-term residential sublease is directly with LIVIA. Final prices, required charges and payment deadlines are confirmed before signing.
Choose a home and check pricing →Your deposit after move-out
- Follow the prescribed handover method: remove your belongings, return the keys and surrender possession by 20:00 Japan time on the agreed departure date. Photograph each area marked as required in your account—room, bathroom, kitchen, entrance and indoor hallway, and returned keys—clearly showing the overall condition and key-return location, and submit the departure report. If there is no separate hallway, photograph the passage from the entrance into the room. Dispose of all rubbish and remove all belongings before departure, following the property’s waste rules. Leave no rubbish bags, including at the entrance, indoor hallway, balcony or common areas. The only exception is the new bedding and towel pack purchased from LIVIA for this stay: take it home or leave it inside the room for free disposal. Do not leave it in hallways or common areas. The on-screen departure procedure remains incomplete until the required photos, key return, removal of belongings and departure report are complete. If device, connection or other problems prevent submission, contact LIVIA promptly for alternative verification by phone or email. Actual delay in surrender attributable to the tenant after legally effective termination may incur delay-of-surrender damages under the signed clause. Missing photos or pending LIVIA confirmation alone do not create or extend additional rent or damages after actual surrender, or stop return of an undisputed deposit.
- Review the itemised settlement and refund amount when notified. Raise any questions before agreeing.
- LIVIA arranges the refund after confirmation. Track its status in your account.
For ordinary use with no outstanding charges, your deposit is returned in full. Fixed utilities and Wi-Fi charges are not reconciled against actual consumption.
After actual return of the home and keys is confirmed, LIVIA provides an itemised statement and evidence for deductions and arranges return of the undisputed deposit balance within 14 days after return. Unprovided fixed utilities and Wi-Fi for ordinary early departure are settled separately at that point, without waiting for the original contract expiry. Please review or dispute it within a target of 3 days (72 hours). Silence is not agreement and does not exclude statutory rights. Fixed utilities and Wi-Fi are not reconciled against ordinary consumption. LIVIA normally returns funds to the original payment card. If that is unavailable, LIVIA checks for pending or duplicate refunds and agrees an alternative such as bank transfer with the customer. The individual statement and payment provider confirm processing and arrival timing.
View move-out rules →Before moving in: practical guidance
Fixed utilities and Wi-Fi charges reflect your home, guests and rental days.
Fixed charge = [daily base amount + guests above the included allowance × daily amount per additional guest] × contract days.
Each home has its own base amount and included guest allowance. There is no additional-person amount within that allowance. Review each rate, guest count, contract days and total before booking. Published rates are estimates; your individual quote and contract specify the actual amounts.
Utilities and Wi-Fi are charged at the fixed amount in your agreement. There is no move-out adjustment for actual consumption. Extensions and changes in guest count require a new quote.
Property rate changes do not rewrite existing booking statements. Request approval for occupant changes during a stay and confirm the affected period and charges. Extensions use a new, current quote; your original move-out date remains in place until the required arrangements are complete.