Contact LIVIA

Sign in to send your enquiry to LIVIA and follow its reference and replies in your workspace. Email updates follow your notification settings. You can also contact info@livia.jp. In an emergency, do not wait for a form or email reply.

General enquiries before booking

General enquiry contact: info@livia.jp
Enquiry hours and expected response time: Monday–Friday, 11:00–17:00 (Japan time) (10:00–16:00 Taiwan time). Enquiries received outside office hours are handled in order during the next business period. Calls are available in Taiwanese and Japanese. English calls are unavailable. English remains available for email and the website.

Contact after booking

Contact for existing reservations: info@livia.jp +81 80-7003-0314
Information needed and a secure way to provide it: Provide your reservation reference and question. Use secure account uploads for photographs or documents, not email for passwords, card details or full ID pages.

Urgent help during a stay

Call LIVIA for urgent property issues. For threats to life, fire or crime, contact 119 or 110 first rather than waiting for email.

Property emergency contact: +81 80-7003-0314
Emergency coverage and out-of-hours arrangements: Monday–Friday, 11:00–17:00 (Japan time). Calls are available in Taiwanese and Japanese. English calls are unavailable. Enquiries outside these hours are handled in order during the next business period. Round-the-clock replies, an immediate response or dispatch are not guaranteed. Call 119 for immediate danger to life, fire or medical emergencies, or 110 for urgent police matters, without waiting for LIVIA.

Corporate and business travel enquiries

Corporate enquiry contact: info@livia.jp
Corporate applications, quotes and billing process: Contact LIVIA through your account or info@livia.jp with the company name, contact person, actual occupants, preferred home and dates, and the payer and document recipient names. LIVIA checks availability, signing authority and costs before providing individual terms; follow your account instructions for the contract and payment. Check the payment confirmation for your receipt. Request company-named receipts, quotations or other documents before paying. Deferred payment, credit terms and special document formats require separate agreement.

Check the individual home, quote and contract before applying. Updates to this page do not retroactively change agreed contracts.